General conditions:

Order Booking Conditions:

For In-Stock Items - Reservations for existing in-stock items are only guaranteed for a maximum of 5 business days. After this period the articles will be released not guaranteeing their availability. If you can not pick up the articles within this period we suggest that you pay them. You can request an ATM reference.

For non-stock items received in the meantime - Availability will only be guaranteed for a maximum of 5 business days after notification of your arrival. After this period the articles will be released not guaranteeing their availability. If you can not pick up the articles within this period we suggest that you pay them. You can request an ATM reference.

Shipping costs:

Orders placed online or otherwise requested for shipping will have a postage cost. These sizes can be consulted here.

Alternative Consumer Dispute Resolution (RAL):

In case of dispute the consumer may resort to an Alternative Dispute Resolution Entity: Lisbon Consumer Conflict Arbitration Center

For more information see the portal of this arbitration center www.centroarbitragemlisboa.pt - tel. 218 80 70 30

In the event of an online consumer dispute, the consumer may have recourse to an online dispute resolution (RLL) system, the online dispute resolution (ODR) platform, which has the power to resolve disputes arising from contractual obligations. sales contracts or online services.

Access the Electronic Alternative Dispute Resolution Platform here for sale or online service contracts.

Guarantees:

For new items - We are authorized agents for the brands we sell. This is the only way we can offer the guarantee and official support of the brand without intermediaries. Warranty conditions vary by manufacturers.

For used items - All second hand items for sale at Fire Scale Modeler were subjected to thorough inspection and review before being put up for sale. Fire Scale Modeler warrants these items for a period of 1 year from the date of sale for malfunctions not detected at the time of purchase. Problems inherent in normal wear or misuse are excluded.

In the event of a breakdown within this period, the part (s) will be returned to the manufacturer (in new articles) and replaced with identical or repaired as appropriate. Will be repaired by Fire Scale Modeler for second hand items.

Shipping costs to the manufacturer as well as return to the owner will be borne by us.

GENERAL APPLICATION:

• You can only make purchases on our website if you are over 18 years old.

• In an order, you make a binding statement that you intend to purchase products sold by Fire Scale Modeler.

EXCHANGES AND RETURNS APPLICABLE TO ONLINE SHOPPING ON:

at https://firescalemodeler.pt/

What should I do if I am not satisfied with my purchase- Decree-Law DL 24 2014?

If you would like to exchange or return items, you can go to our warehouse / showroom or contact us within 14 days of receipt, which will provide you with information on the exchange / return process. In no case send the articles without prior contact as they will not be received.

The return of articles must comply with the following conditions:

• Refund of articles in good condition, in sale condition without any mark of use (wear of skate or other parts) or damage, with original packaging and accompanied by the respective invoice.

• Exchanges or returns of custom or specially ordered items are not accepted and at customer's request to the supplier.

• Exchanges or returns of specially ordered replacement / repair parts are not accepted and at customer's request to the supplier.

If the packaging is damaged and the articles have obvious marks of use, we will not be able to accept the exchange or return of value.

After contact and given the return instructions, you should send us the duly packed article, with original packaging, to our address:

Fire Scale Modeler

Moleiros Street, lot 14 - Varatojo

2560-237 Torres Vedras

We warn of some conditions in case of exchange

If you choose to return the amount we inform you that:

• Reimbursement is made by the same means of payment (at the discretion of the Customer). In case of transfer, we ask that you provide us with a NIB so we can return it faster.

• Shipping costs to our address are borne by the customer. In case of returns due to customer dissatisfaction, the refund will be of the value of the merchandise excluding postage or other purchase expenses. Fire Scale Modeler will make pickups based on the situation presented, at no additional cost, to customers injured by transportation or technical problem detected.

• Returns will only be made after the technical condition of the product has been checked and the conditions described above have been met.

What should I do if I receive damaged packaging or items?

In the event that the shipping container is damaged you should check its contents at the time of delivery and submit the complaint to the carrier, contacting us later. You should also contact us if you have received a good packaging but the items are still damaged.

What should I do if articles have technical issues?

In the event that your articles have technical problems, please contact us. We will try to resolve the issue by phone or email before replacing.

You can also visit ours to our warehouse / Showwroom

If the item is a single unit or has been ordered from the manufacturer specifically at your request, it will be sent to the manufacturer for replacement or repair.

If the technical check detects marks of misuse, and / or any problem that may have caused the item to malfunction (eg fall, moisture, misuse), you will be contacted to let us know if you would like to return the item in its current condition. or if you would like us to send the device to the service department, which is subject to a quote for repair.

If the invoice is more than 14 days old, your item will be sent to the brand Technical Support under Warranty.

All devices are covered by the 2-Year Manufacturer Warranty under their respective brands.

In the case of out-of-warranty equipment, Fire Scale Modeler also provides Technical Assistance, so you may contact us for information on the process of shipping defective or defective items. The articles will be reviewed by our Technical Assistance who will issue a technical opinion and its repair budget, if applicable. Repairs are only commenced after Customer's acceptance of the quote.

These general conditions may change without notice.

Copyright

All content of Fire Scale Modeler text, graphics, images, design and intellectual property rights that may be derived from such content, as well as all associated trademarks, trade names or other distinctive signs are the property of Fire Scale Modeler or its legitimate owners. . The rights to them being reserved. In accordance with the terms of the Copyright Act, the total or partial reproduction of the content is expressly prohibited by any means or means (mechanical, electronic, photocopying or otherwise), as well as any act of disclosure, Public Communication or distribution, without the prior written consent of Fire Scale Modeler or its legitimate owners.

Fire Scale Modeler

Since December 14, 2017, Fire Scale Modeler's online and retail trade business registration has been carried out at the Portuguese Tax and Customs Authority, with office and warehouse in Rua dos Moleiros, Lot 14 - Varatojo - Torres Vedras / Portugal Our VAT number PT207470898.

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