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What should I do if I am not satisfied with my purchase- Decree-Law DL 24 2014?

Should you wish to exchange or return items, you may go to our warehouse / showroom or contact us within 14 days of receipt, which will provide you with information on the exchange / return process. In no case send the articles without prior contact as they will not be received.

The return of articles must comply with the following conditions:

Refund of articles in good condition, in sale condition without any mark of use (wear or other parts) or damage, with original packaging and accompanied by the respective invoice.

Exchanges or returns of custom or specially ordered items are not accepted and at customer's request to the supplier.

Exchanges or returns of specially ordered replacement / repair parts are not accepted at the customer's request from the supplier.

If the packaging is damaged and the articles have obvious marks of use, we will not be able to accept the exchange or return of value.

After contact and given the return instructions, you should send us the duly packed article, with original packaging, to our address:

Fire Scale Modeler

Moleiros Street, lot 14 - Varatojo

2560-237 Torres Vedras

We warn of some conditions in case of exchange

If you choose to return the amount we inform you that:

The reimbursement is made by the same means of payment (at the discretion of the Customer). In case of transfer, we ask that you provide us with a NIB so we can return it faster.

Shipping costs to our address are borne by the customer. In case of returns due to customer dissatisfaction, the refund will be of the value of the merchandise excluding postage or other purchase expenses.

Fire Scale Modeler will make pickups based on the situation presented, at no additional cost, to customers injured by transportation or technical problem detected.

Returns will only be made after technical verification of the condition of the product and verification of compliance with the conditions described above.

What should I do if I receive damaged packaging or items?

In the event that the shipping container is damaged you should check its contents at the time of delivery and submit the complaint to the carrier, contacting us later. You should also contact us if you have received a good packaging but the items are still damaged.

What should I do if articles have technical issues?

In the event that your articles have technical problems, please contact us. We will try to resolve the issue by phone or email before replacing.

You can also visit ours to our warehouse / Showwroom

If the item is a single unit or has been ordered from the manufacturer specifically at your request, it will be sent to the manufacturer for replacement or repair.

If the technical check detects marks of misuse, and / or any problem that may have caused the item to malfunction (eg fall, moisture, misuse), you will be contacted to let us know if you would like to return the item in its current condition. or if you would like us to send the device to the service department, which is subject to a quote for repair.

If the invoice is more than 14 days old, your item will be sent to the brand Technical Support under Warranty.

All devices are covered by the 2-Year Manufacturer Warranty under their respective brands.

In the case of out-of-warranty equipment, Fire Scale Modeler also provides Technical Assistance, so you may contact us for information on the process of shipping defective or defective items. The articles will be reviewed by our Technical Assistance who will issue a technical opinion and its repair budget, if applicable. Repairs are only commenced after Customer's acceptance of the quote.

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