Returns & Refund
Our return policy protects you within <14 days from from receiving your original order, allowing you to return defective products, incorrectly shipped products, or those products that, for any reason, you you do not want (although this last case does not apply to products being served "to order" ). If the product is defective or incomplete, please contact us in advance so that we can claim the manufacturer and send the parts necessary to obtain a product of perfect quality.
You can cancel your agreement at any time up to 14 business days after delivery. To do this, send us an email or write to us.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you must withdraw sufficient postal insurance to cover your value.
All returns must be sent to: - Fire Scale Modeler, Rua dos Moleiros, Lote 14 - 2560-237 Torres Vedras - Portugal. Please indicate the number of your order outside the package and also in any correspondence that you include.
If you canceled the contract and you did not return the merchandise, we will charge you and we will charge you the direct cost of collection.
Returned items must arrive in our warehouse in perfect condition and with original closed and undamaged packaging and will be replaced by similar products (if desired) or refunded in the method that you used to place the original order.
Shipping or return shipping costs will not be refunded, except when the return is caused by a processing error on our side. If you fail to reasonably care for the goods before they are returned, and this will result in damage or deterioration, we will charge you, a partial refund will be made according to your state.
This cancellation policy does not affect your legal rights.
All return must be requested and validated by the Fire Scale Modeler customer service department at firstname.lastname@example.org